Website Privacy Policy
Last updated: 18th September 2026
1. Introduction
This privacy policy explains how Valkor collects, uses and protects personal information when you visit or interact with https://valkor.co.uk/.
This policy relates specifically to personal information collected through this website. It does not cover personal information collected through unrelated offline activities or third party websites.
For the purposes of UK data protection law, Valkor is the data controller for personal information collected through this website.
2. Contact Details
If you have any questions about this privacy policy or how your personal information is handled, please contact:
Email: ben@valkor.co.uk
Website: https://valkor.co.uk/
3. Information We May Collect
When you use this website, we may collect:
Your name
Your email address
Your telephone number
Your company or organisation name
Information included in an enquiry or contact form
Any files or documents you choose to submit
Your communication preferences
Your IP address
Your approximate location
Your browser type and device information
Information about how you use and navigate the website
Cookie identifiers and consent preferences
Please do not submit sensitive personal information through the website unless it is necessary and has been specifically requested.
4. How We Collect Your Information
We may collect personal information when you:
Complete and submit a contact or enquiry form
Contact us using an email address or telephone number displayed on the website
Subscribe to marketing communications, where this option is available
Upload a document or file through the website
Accept or manage cookies through the cookie consent banner
Browse or interact with the website
Some technical information may be collected automatically through cookies and similar technologies, subject to your consent where required.
5. How We Use Your Information
We may use information collected through the website to:
Respond to enquiries and requests
Provide information about our services
Contact you about an enquiry you have submitted
Review documents or information you have provided
Maintain the security and functionality of the website
Diagnose technical problems
Understand how visitors use the website
Improve the website, its content and the user experience
Send marketing communications where you have consented to receive them
Comply with legal and regulatory obligations
Establish, exercise or defend legal claims
We will not use your personal information for purposes that are incompatible with those described in this policy without notifying you where required.
6. Lawful Bases for Processing
Under the UK GDPR, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:
Consent
We may rely on your consent when you choose to receive marketing communications or allow optional cookies. You may withdraw your consent at any time.
Contract
We may process your information when it is necessary to take steps at your request before entering into a contract or to perform an agreement with you.
Legitimate interests
We may process information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights. This may include responding to enquiries, maintaining website security and improving our website and services.
Legal obligation
We may process or retain information where necessary to comply with a legal or regulatory requirement.
7. Contact and Enquiry Forms
When you submit a form through the website, the information you provide will be used to respond to and manage your enquiry.
Form submissions may be sent to us by email and may also be stored securely within the website, its database, hosting environment or an associated customer management system.
Please only provide information that is relevant to your enquiry.
8. Marketing Communications
We will only send electronic marketing communications where we have an appropriate lawful basis to do so.
You can unsubscribe at any time by:
Using the unsubscribe option included in a marketing message
Contacting us at ben@valkor.co.uk
Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.
We may retain limited information to ensure that an unsubscribe request continues to be respected.
9. Cookies
Cookies are small text files stored on your device when you visit a website. They may be used to operate the website, remember your preferences, understand website usage and support embedded or third party services.
The website may use:
Strictly necessary cookies
These cookies are required for the website to function properly, maintain security or remember your cookie preferences. They do not normally require consent.
Analytics cookies
These cookies help us understand how visitors use the website, such as which pages are visited and how visitors move around the site.
Functionality cookies
These cookies may remember choices you make or enable additional website features.
Marketing cookies
These cookies may be used to measure advertising, track activity across websites or provide more relevant content.
Non-essential cookies will not be placed until you have provided consent through the cookie consent banner, where consent is legally required.
You can accept, reject or manage optional cookies using the cookie consent controls provided on the website. You can also manage or delete cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.
10. Analytics and Third Party Services
The website may use analytics, embedded content, maps, videos, fonts, spam prevention tools or other third party services.
When these services are enabled, their providers may receive technical information such as your IP address, browser details, device information and information about your interaction with the relevant content.
Optional third party services will be controlled through the website’s cookie consent system where required. These providers process information in accordance with their own privacy policies.
11. Who We May Share Your Information With
We may share website data with trusted service providers where necessary, including:
Website hosting providers
Website developers and maintenance providers
Email and communications providers
Form processing and customer management platforms
Website analytics providers
Security, backup and spam prevention services
Professional advisers
Regulators, law enforcement bodies or public authorities where legally required
These organisations may only process information for the purposes for which it has been provided and must protect it appropriately.
We do not sell personal information collected through this website.
12. International Data Transfers
Some website service providers may store or process information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place. These may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another legally recognised safeguard.
13. Data Retention
We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The retention period may depend on:
The nature of the enquiry or communication
Whether an ongoing relationship exists
Contractual or legal requirements
Security and fraud prevention needs
The need to establish, exercise or defend legal claims
Website enquiries that do not result in an ongoing relationship will normally be deleted or anonymised when they are no longer reasonably required. Technical records, security logs and cookie consent records may be retained for different periods where necessary.
14. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
These measures may include secure website hosting, access controls, software updates, backups, encryption and security monitoring.
Although reasonable precautions are taken, no website or internet transmission can be guaranteed to be completely secure.
15. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how your information is used
Object to certain types of processing
Request the transfer of your information in a portable format
Withdraw consent where processing is based on consent
Raise a concern about how your information has been handled
Some rights are subject to legal conditions and exemptions.
To exercise your rights, contact ben@valkor.co.uk. We may need to request information to confirm your identity before responding.
We will normally respond to a valid request within one month. This period may be extended where a request is particularly complex or multiple requests have been made. If an extension is required, we will explain the reason.
16. Complaints
If you have concerns about how your personal information has been handled, please contact us first so that we have an opportunity to investigate.
You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/
17. Third Party Links
This website may contain links to websites operated by other organisations. We are not responsible for the privacy practices, content or security of third party websites.
You should review the privacy policy of any external website before providing personal information.
18. Children’s Information
This website is not intended to collect personal information from children. If you believe that a child has submitted personal information through the website, please contact us so that appropriate action can be taken.
19. Changes to This Policy
We may update this privacy policy to reflect changes to the website, the services used through it or applicable data protection requirements.
The latest version will be published on this page and the “Last updated” date will be revised accordingly.